TERMS & CONDITIONS
Orders & Delivery
  • All orders placed through this web site are subject to confirmation and acceptance by Soul Sense.

  • Soul Sense may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Soul Sense requests payment for increased prices, you may cancel the order by giving notice to Soul Sense, which must be received within seven days of the announcement of the increase.

  • Once an order is placed with Soul Sense and Soul Sense has forwarded this order to a supplier, the order cannot be cancelled for change of mind. Orders can take up to six weeks to be delivered. If the order is going to take longer than six weeks, Soul Sense will notify you of the delay and present you with the option to exchange the delayed item or refund the amount of the delayed item. You will have seven days from the date of notice of the delay to make changes to your order (as stated in these terms). After such time, the order will be finalised and shipped.

  • Soul Sense or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Soul Sense as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Soul Sense to be authorised to receive the goods. You must ensure that a person of legal age is available to accept delivery of the goods. If there is no-one at the delivery address or no-one of appropriate age to receive and/or pay for the order, Soul Sense may charge you additional delivery fees.

  • Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.

  • Soul Sense reserves the right to restrict sales to retail quantities when supplying resellers and distributors.
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Prices & Payment
  • Prices are in Australian dollars and exclude postage.

  • For each online order, you must pay:
    • the applicable price for relevant goods confirmed by Soul Sense; and
    • the shipping fee specified on the website.


  • Payment must be cleared before the goods are dispatched.

  • Methods of payment:
    • Credit card: we accept Visa and Mastercard.

    • Money Order: money orders can be made from any Australia Post branch.

    • Cheque: Australian cheques only. Cheques must clear before goods are dispatched.

    • Cash: Australian dollars only. No Coins. All notes must be concealed within a page inside your envelope.

  • All products offered are subject to availability and prices are subject to change without notice.
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Returns
  • Returns will only be accepted for customers who have purchased delivery insurance at the time of payment.

  • For product deliveries that are insured, we offer a return policy on "Defective/Dead on Arrival" or "Damaged in Transit" products.

  • Defective products can be returned and will be replaced with the same product.

  • If you receive a faulty product from us, send an email to info@soulsense.com.au within 24 hours for instructions on what to do.
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Images
  • Soul Sense aims to include up-to-date pictures of all the products on this web site, however, our pictures of the products may differ from the actual products.
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Privacy & Security
  • This web site is secured using a 128-bit Thawte digital certificate.
    All personal and credit card information provided to Soul Sense is encoded using Secure Sockets Layer (SSL) technology - an ecryption protocol that protects data as it travels over the internet. This means that private information such as your credit card details will be encrypted as they are sent over the internet and are therefore, safe from prying eyes.

  • We do not sell, share, rent or barter any identifiable personal information.

  • We do not collect personal information when you visit our site unless you place an order or register with us.

  • When you place an order you will be asked for the following personal information: your name, e-mail address, mailing address, phone number, delivery address and any special delivery instructions. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order, with no exceptions. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

  • Soul Sense is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive an e-mail requesting more information/proof to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

  • When you submit feedback or questions via e-mail, or contact us for information about our Web site, we will request your name and e-mail address. We use this information solely to respond to your inquiries.

  • We may ask for other information to enable us to improve our site or to send you special offers.

  • By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our web site and to track web usage. This information is used internally and is not shared with anyone else.
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Copyright © 2006 Soul Sense - ABN: 44 839 839 429